Shipping & Returns Policy

Last Updated: November 6, 2026

At The Life Edit, we believe every detail of your experience should feel as considered as the products themselves. Please review our shipping, returns, and order policies before completing your purchase.

1. PRE-ORDERS & ESTIMATED SHIPPING

The Life Edit 2027 collection is currently available for pre-order, with an estimated shipping date of December 15, 2026.

Shipping dates are estimates and may change due to production, fulfillment, or carrier-related circumstances. Once your order ships, you will receive a confirmation email with tracking information.

If we are unable to ship within the originally stated timeframe, we will notify you and provide the option to accept a revised shipping date or cancel your order for a full refund, in accordance with applicable law.

Pre-orders may be canceled before fulfillment begins by contacting our customer support team. Once an order has shipped, our standard return policy applies.

2. DOMESTIC SHIPPING

We ship throughout the United States.

Shipping rates and available delivery methods are calculated at checkout.

For in-stock merchandise, please allow approximately 1–3 business days for order processing, excluding weekends and holidays.

Delivery estimates vary based on the selected shipping method, destination, and carrier. Shipping timelines are estimates and may be affected by circumstances outside our reasonable control.

Tracking information will be provided once your order ships.

3. INTERNATIONAL SHIPPING

The Life Edit offers international shipping to select destinations.

Shipping rates and available delivery methods are calculated at checkout. International delivery timelines vary by destination, carrier, and customs processing.

Customs, Duties & Import Taxes

International orders may be subject to import duties, VAT, customs fees, brokerage charges, or other taxes imposed by the destination country.

Unless explicitly stated as included at checkout, these charges are the customer's responsibility and are not included in our product prices or shipping fees.

We recommend reviewing your country's import requirements before completing your purchase.

Refused, Unclaimed & Undeliverable Shipments

If an international shipment is refused, left unclaimed, or returned due to unpaid customs charges or incorrect shipping information, the customer may be responsible for resulting return shipping, customs, and carrier fees.

Where permitted by applicable law, reasonable costs incurred may be deducted from an otherwise eligible refund once the merchandise has been returned to and inspected by our team.

Original shipping charges, customs fees, and import taxes are generally non-refundable, except where required by law.

All international purchases remain subject to applicable consumer protection laws.

4. RETURNS & REFUNDS

We accept return requests within 14 days of delivery for eligible products purchased directly through our official website.

To qualify for a voluntary return, merchandise must be:

  • Unused, unwritten, and in its original condition.

  • Free from markings, creases, alterations, damage, or signs of use.

  • Returned with all original packaging, inserts, and included accessories.

  • Accompanied by proof of purchase.

Products that have been written in, used, altered, or damaged after delivery are not eligible for voluntary returns.

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of delivery with your order number and reason for return.

All voluntary returns must receive authorization before merchandise is shipped back.

Our team will provide return instructions once your request has been reviewed.

Unauthorized returns may be refused where permitted by law.

Return Shipping & Fees

Customers are responsible for return shipping costs on voluntary returns, including change-of-mind purchases.

Original shipping charges are non-refundable unless required by law or the return is due to an error on our part.

We recommend using a trackable shipping service, as customers are responsible for ensuring merchandise reaches our designated return facility.

Refund Processing

Returned merchandise will be inspected upon receipt to confirm eligibility.

Once approved, refunds will be issued to the original payment method, generally within 10 business days following inspection, or sooner where required by law.

Products that do not meet the return conditions outlined above may be declined, subject to applicable consumer rights.

International Returns

International customers are responsible for voluntary return shipping costs unless otherwise required by applicable law.

Additional statutory cancellation, withdrawal, or refund rights may apply in certain countries. Where applicable, these rights take precedence over our voluntary return conditions.

5. EXCHANGES

We do not currently offer direct exchanges.

If you would like a different color, style, or product, please request an eligible return and place a new order.

All new orders are subject to product availability and current pricing.

6. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We carefully inspect our products before shipment.

If your order arrives damaged, defective, or incorrect, please contact our customer support team, preferably within 7 days of delivery, with:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product and packaging.

Our team will review your claim and arrange an appropriate resolution, including a replacement or refund where applicable.

The requested reporting timeframe does not limit your rights under applicable consumer protection laws.

7. LOST, STOLEN & DELAYED PACKAGES

All shipped orders include tracking information.

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and timelines.

If your order is delayed, lost in transit, or marked as delivered but cannot be located, please contact our team so we can assist with reviewing tracking information and initiating a carrier investigation where appropriate.

Packages Marked as Delivered

If tracking indicates delivery but you cannot locate your package, we recommend checking with household members, neighbors, building management, and the shipping carrier.

Missing or stolen-package claims are reviewed individually. Packages confirmed as delivered do not automatically qualify for refunds or replacements.

The Life Edit will comply with all applicable obligations regarding lost, undelivered, or damaged merchandise.

8. ORDER CHANGES & CANCELLATIONS

Please carefully review your order details before completing your purchase.

In-Stock Orders

Cancellation or modification requests must be submitted before an order enters processing or fulfillment.

Once processing or fulfillment has begun, we may be unable to cancel or modify your order.

If an order has already shipped, our standard return policy applies.

Pre-Orders

Pre-orders may be canceled before fulfillment begins by contacting our customer support team.

If a pre-order experiences a shipping delay, customers will be provided with applicable cancellation and refund options in accordance with consumer protection requirements.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply for reshipment.

Where permitted by law, reasonable carrier and return costs resulting from incorrect customer-provided shipping information may be deducted from an otherwise eligible refund.

Please contact our team as soon as possible if you notice an error in your order details.

9. PURCHASING WITH CONFIDENCE

For orders placed directly through The Life Edit's official website, our customer support team is available to assist with order-related concerns.

Purchases made through our authorized third-party marketplaces, including Amazon and TikTok Shop, are subject to their respective platform policies and applicable consumer laws.

10. AUTHENTICITY & AUTHORIZED RETAILERS

The Life Edit products are exclusively designed in-house and sold through authorized channels, including The Life Edit, The Branding Boutique, and official Amazon and TikTok Shop storefronts affiliated with our brand.

Unauthorized third-party listings may advertise counterfeit, misrepresented, or otherwise unauthorized merchandise not associated with The Life Edit.

We cannot guarantee the authenticity or quality of products purchased from unauthorized sellers.

For guaranteed authenticity, exclusive offers, and dedicated customer support, we recommend purchasing directly through our official website.

11. CUSTOMER SUPPORT

For questions regarding shipping, returns, cancellations, or an existing order, please contact our customer support team through the contact information provided on our official website.

We are here to help ensure your experience with The Life Edit is as seamless as possible.

Nothing in this policy limits or excludes consumer rights or remedies that cannot lawfully be waived.